Business Etiquette

Business etiquette is a code of professionally acceptable behavior so as to respect time, people and process. How we introduce ourselves, how we conduct ourselves, how we are cognizant of our spoken, non-verbal and extra-verbal language, how we confront a bad situation, how controlled is our temper, what to expect in the "ZOOM" world; all of these are covered in this course, followed by mock scenarios which put theories into practice.