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Core Programs

AODA Compliance

AODA Compliance

Is your organization compliant with the Accessibility for Ontarians with Disabilities Act

Authentic Leadership

Authentic Leadership

A genuine leadership management style, self-aware and transparent

Business Etiquette

Business Etiquette

Understanding standards of work behavior

Call Quality

Call Quality

Learning the basics of a quality conversation, leaving your counterpart with a positive experience

Collections Etiquette

Collections Etiquette

Understanding assertive yet helpful demeanor when collecting payments.

Conflict Resolution

Conflict Resolution

Finding middle ground to sort out work differences

DEI and Cultural Sensitivity

DEI and Cultural Sensitivity

Having a Diverse, Equitable and Inclusive workforce could be work in progress.

Emotional Intelligence

Emotional Intelligence

It always helps to read the language of silence, of emotions in order to have a happier work environment

Empathy in HealthCare

Empathy in HealthCare

Understanding a vital interpersonal skill when serving a community

Employee Validation

Employee Validation

Explore the basics of recognition, performance validation and employee appreciation, starting with RESPECT

Escalations Management

Escalations Management

Learn the art of defusing heated communications, through steady, calm tones and the urgency to solve the underlying issue at hand.

Fund Raising

Fund Raising

Brainstorm different possibilities of successfully executing projects for larger cause.

MS Suite

MS Suite

A technical overview of the MS Suite and a detailed look at MS Outlook

Onboarding Tips and Tricks

Onboarding Tips and Tricks

The Do's and Don'ts for HR with new hires

Presenting to Clients

Presenting to Clients

Brush up on Presentation Skills and make a memorable presentation

Recruitment Process and Post-hire Analysis

Recruitment Process and Post-hire Analysis

Understand how yield analysis and right-fit analysis work to make better hiring decisions

Sales 1-0-1

Sales 1-0-1

Tips to close a sale effectively

Stress Reduction and Mental Health

Stress Reduction and Mental Health

We will look at our candidates stress sources i real-time and work to find practical solutions

Time Management

Time Management

Planning and prioritizing activities, leading to effective use of time

Verbal Communications

Verbal Communication

Explore the combination of tone and words to make or break communication as well as understand non verbal and extra verbal cues to enhance the communication experience

Wix Website Creator for Beginners

Wix Author Website Creator for Beginners

Basic steps to build an author website

Written Communication

Written Communication

Revisiting the basics of Grammar and Sentence Structure, this course helps enhance email and written etiquette.

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